Frequently Asked Questions


Auto Detailing Service

  • Where are you located?

  • Do you offer same-day detail service?

  • Do you offer Engine Bay cleaning?

  • Do you restore headlights?

  • Can you restore paint and/or paint damage?

  • Do you offer wax, polish, or buffing as a service?

Product & Chemical

  • What equipment do you use?

  • What does “deodorizer” do?

  • What is a clay bar?

  • What is Tire Dressing and Interior Conditioning?

Scheduling & Payment

  • How can I schedule an appointment?

  • Is payment necessary before service? If so, why?

Day Of Appointment

  • Is water and electricity a necessary requirement for all details?

  • How long does the average detail take?

  • Do I have to be present for the detail?

  • Will the detailer need anything from me?

General Auto Detailing

  • What is the price range for a detail?

  • How often should I wash / detail my vehicle?

  • How often do I need to polish / wax my vehicle?

Auto Detailing Service Questions

Where are you located?

We are a 100% mobile business. We come to your location, weather it be your home or your work, and service the vehicle while you are comfortable in your own environment.


Do you offer same-day detail service?

If you call in, we can try our best! However, we are often booked in advance so it is difficult to book something the same day. On average, you can expect to receive an appointment within 24 - 48 hours!


Do you offer Engine Bay cleaning?

Engine bay cleaning is not a service we offer here at Big’s Mobile. The service is in the works as something we will offer in the near future!


Do you restore headlights?

We do not restore headlights here at Big’s Mobile. This will be coming in the near future!


Can you restore paint and/or paint damage?

Unfortunately, the only form of paint restoration or damage restoration we offer is in the form of clay barring and hand-applied waxing. This can remove only small low definition scratches.


Do you offer wax, polish, or buffing as a service?

We apply all of our wax by hand and buff it by hand as well! Our wax compound also acts as a polish; however, we simply charge for a wax, as it is not a true polish.  

Since we apply the wax by hand, we want to be transparent and tell you that it will not “fix” any paint. This means that if you have any deep scratches, swirls, chipped paint, oxidation, or other paint-related issues, we may not be the place for you.

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Scheduling & Payment Questions

How can I schedule an appointment?

Our goal is to make this as straightforward as possible. Simply click on the “Schedule A Detail” button, and it will take you to a page where you can make appointments, change an existing appointment, or cancel an appointment if need be.


Is payment necessary before service? If so, why?

Prepayment is not 100% necessary; however, it is highly recommended. When you pre-pay, you lock in your spot, you don’t need to worry about being available when the auto detailer arrives, and you don’t need to worry about processing the payment later.

Product & Chemical Questions

What equipment do you use?

We come equipped with the essentials needed to detail a vehicle. We have all of the large equipment (vacuums, steamers, pressure washers) as well as the small chemicals & tools.


What does “deodorizer” do?

Deodorizer is a solution that eliminates odors, and doesn’t simply cover them up with a nice fragrance. Knock-Out contains a chemical and blends perfectly with many “foul-odor” molecules such as sulfides, amines and mercaptans. Only foul odors are affected by this chemical change, leaving fresh, pleasant fragrances untouched. Knock-Out is effective on many foul odors, but extremely effective on cigarette and cigar odors.


What is a clay bar?

Auto Detailing Clay Bars are engineered resin compound used to remove microscopic contaminants from the surface of your car's paint, glass, fiberglass and metal. It is recommended to perform a clay bar treatment on your vehicle at least once or twice per year, in order to keep the paint healthy.


What is Tire Dressing and Interior Conditioning?

Tire dressing is a product applied to tires to make them look shiny, clean and new. Detailing shops and car enthusiasts use tire dressing regularly. Tires and wheels are critical to the overall appearance of a car and yet are often overlooked.

The interior conditioning is the last step of a service. When applied properly to plastics and leather, the solution creates a protective layer that also has a new car kind of shine.

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Day Of Appointment Questions

Is water and electricity a necessary requirement for all details?

Yes. We come equipped with every tool needed to provide a quality detail. We even bring the hose & extension cords that are necessary to connect to your water and electricity sources. These sources will need to be within 100 ft of the vehicle being serviced.


How long does the average detail take?

On average, we say to allow 4 hours for a detail. On average, our customers order the Full Detail and Platinum Detail Packages, which are the packages that require the most time. Service time can take up to 6 hours or as little as 2 hours. This is all dependant on the package and condition of the vehicle being serviced.


Do I have to be present for the detail?

Nope! Having someone present for the detail is not necessary. As long as certain needs are met (power and water source, doors unlocked, everything within 100 ft of each other), then you are good to go! Just be sure to pre-pay if you are not going to be present for in-person payments.


Will the detailer need anything from me?

These are our needs in order to book your appointment: Name, Contact number, address where vehicle is being serviced, auto detailing service package selected, size of vehicle, any add-ons requested.

Needed from you the customer upon arrival: Power and water source within 100 ft of vehicle, keys to the vehicle.

General Auto Detailing Questions

What is the price range for a detail?

Our details range from as low as $69.00 to $219.00. The price of the vehicle service will vary based on the auto detailing service selected, the size of the vehicle, and add-ons you would like applied as well.


How often should I wash / detail my vehicle?

Much of this depends on your vehicle maintenance routine. A deep detailing service, such as our Platinum Detail package, is only needed 2-3 times per year. However, an upkeep service, such as our Big’s Special package, may be needed every 1-2 months!


How often do I need to polish / wax my vehicle?

Wax is more than just a shiny look. It protects paint from everyday damage like sap, road splatters, sun damage, oxidation, water damage, and so on. It is recommended to wax 2 - 3 times per year. A clay bar is also recommended every time you wax to remove left over dirt and grime that a regular wash cannot remove.

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